Apparently, Tesla initially said that coolant leaks weren’t covered under warranty before realizing they needed to fix this truck.
- A new Cybertruck owner experienced a major coolant leak just 35 miles into his ownership.
- Initially, when he contacted Tesla, he claims they stated that coolant leaks weren’t covered under the warranty.
- The automaker reportedly relented and sent a flatbed to pick up the malfunctioning EV.
Disappointed Cybertruck Owner Shares Delivery Experience
Those eager to have a Cybertruck in their garage are understandably excited on delivery day. However, for one new owner, the day didn’t go as planned. The delivery experience was disappointing, and the truck broke down during his first trip to charge it.
To make matters worse, he claims Tesla initially told him the issue wasn’t covered, despite having driven only 35 miles (56 km) since taking possession of the truck.
He titled his thread on a Tesla forum “35 Miles Until Cybercrap.”
That’s right, this Cybertruck broke down just 35 miles into its life, and it’s not as if the owner was taking it on off-road jumps. Instead, he picked up the truck in Pensacola, Florida, where the problems began. Keep in mind, this truck almost certainly cost the owner six figures.
As per Cybeast, the original poster on CybertruckOwnersClub, he stated, “They pointed to it over there, and said let me know if you have any questions.
The truck was quite dirty on the outside and had some issues inside. The charge was only at 47%. I’ve never received a new car without a full tank of gas. What’s going on, Tesla?”
That ordeal would probably leave some customers feeling uneasy, even if the vehicle itself were a tad cleaner.
Unfortunately, the situation didn’t get any better. Because the truck wasn’t fully charged, the owner had to find a Supercharger station to fill it up.
Upon arriving at one in Destin, FL, coolant started leaking from the rear of the truck. While Tesla asserts that vapor might sometimes emerge during charging in certain vehicles, this was a constant flow of liquid.
Upon contacting Tesla about the issue, the owner reported that they initially claimed coolant leaks weren’t covered under the warranty. “After some choice words, they agreed to send a tow truck,” Cybeast explained.
Automaker’s Willingness to Deny Claims Raises Concerns
The truck is believed to be at the service center now, but at the time of writing, there’s no information on the duration of the repair.
Other Cybertruck owners should exercise caution: the automaker seems ready to deny claims, even in cases where it’s likely a production mistake.
